ORDER PROCESSING: 

Please allow [timeframe] to process your order. Expect an email within [timeframe] to let you know your order is on the way! 

STORE PICKUP -  [Insert Address]

Orders can be picked up daily, from [time]. An email will be sent when your order is ready for pickup. 

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to  shipping" button. Local delivery is available for addresses within [insert distance] of our shop.  If the local delivery option does not show up during checkout, your order is not eligible for  local delivery. 

Orders placed before [time] during store hours [insert store hours] will be delivered the same  day. Orders placed outside of these hours will be delivered the next day we are open. 

When your order is ready for delivery, you will receive an email with real-time tracking  information.

FLAT RATE SHIPPING

Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada  Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping  to [locations outside local region]. Optional: We do not ship outside of [your country] at this  time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates:  Shipping charges for  your order will be calculated and  displayed at checkout.  For simple flat rate shipping:  We offer $X flat rate  shipping to [list countries].  You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders  over $75). For multiple shipping options, you can list carrier options, prices, and delivery times  in a table. 


INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: [list of countries]. 

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list  of countries]. 

If you’re using calculated shipping rates: Shipping  charges for your order will be calculated  and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can  include broader delivery timelines (e.g. 8 to 20 days) for international shipping since  expectations can vary greatly depending on the destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once  a shipment reaches your destination country. [Your Company] is not responsible for these  charges if they are applied and are your responsibility as the customer. 

REFUNDS, RETURNS, AND EXCHANGES 

We accept returns up to X days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible  at [email protected] with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.

If you have any further questions, please don't hesitate to contact us at [email protected].